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Are your hearing aids on the fritz? You’ve changed your wax guard and receiver and your hearing aid still isn’t working?
Have no fear, we offer hassle-free repairs! Just send us your hearing aid and we will inspect, diagnose, and repair your hearing aid.
With this repair service we are able to repair all battery-powered hearing aids (regardless of brand) but the only rechargeable hearing aids we can repair are Signia Brand.
After being repaired, your hearing aid will come with either a 6 or 12 month warranty. So if something goes wrong within that time frame, just ship your hearing aid back to us and the repair will be covered under that warranty. *Please note this is a warranty guaranteed by us, Hears Hearing & Hearables. It is NOT a manufacturer warranty.*
If you have any questions about this service, please contact us and we will be happy to help 🙂 Or check out our FAQ page for easy answers!
We want our mail-in hearing aid repair services to be as convenient and hassle-free as possible! You can read our blog more about it here.
Once you have purchased this repair package you can send your hearing aids to our repair lab at:
Hears Hearing & Hearables
11 10th Ave S., Suite
Hopkins, MN 55343
It is also helpful to reach out to us via email to let us know the issues you are having with your hearing aid(s). Or please include a note in your package that details the issues you would like fixed. This helps us make the fix correctly and quickly! Please indicate the brand of hearing aid.
We suggest sending your hearing aids in a crush-proof case or box to make sure they ship safely. It is also a good idea to include some insurance on your package as well!
We want repairing your hearing aid to be as easy as possible! That’s why we offer both in-person/office repairs and mail-in repair options 🙂
We know that life can get busy, and sometimes it’s not feasible to drop by in person for hearing aid repairs. That’s why we’ve designed a convenient mail-in service that allows you to get your hearing aids serviced without leaving the comfort of your home.
We can even send you some parts as we have those available for you. Whether you’re facing hearing aid issues with volume control, sound quality, noise, static, a dead hearing aid or any other aspect of your hearing aids, our skilled hearing healthcare providers are here to help.
Every once in a while there will be an issue that we are unable to resolve. If that is the case and we cannot get them working properly, we will notify you immediately and offer you a couple options. We can try and figure out an alternative solution perhaps with consignment hearing aids. Or we will send your hearing aids back to you and refund your repair order.
In case repairing your current hearing aid isn’t the best option for you, we’ve got an alternative solution. We offer a selection of gently used hearing aids that have been thoroughly inspected and restored to their best condition.
These hearing aids are available for resale at affordable prices. While they usually don’t come with warranties, we do offer the option to purchase a warranty from us, our repair lab, to ensure your peace of mind.
One of the most common reasons hearing aids fail is due to earwax (cerumen). Earwax is a natural part of the body’s process for cleaning the ear canals. It is secreted by glands in the ear canal and moves outward, capturing dirt, debris, and other foreign particles along the way. This movement is assisted by jaw motion. The production of earwax is a normal, healthy, and necessary process. However, when a hearing aid is inserted into the ear canal, it can disrupt this natural flow. As a result, hearing aids often become contaminated by earwax, which can lead to malfunction.
To prevent earwax from damaging your hearing aids, it’s essential to keep them clean. Daily brushing or cleaning of the hearing aid receiver (speaker) is the most effective way to prevent damage. Most hearing aid manufacturers provide a small brush with your purchase, but we have found that an old toothbrush is often easier to hold and more effective.
The timing of when you clean your hearing aids is also important. Earwax is typically soft and gooey, much like mud. Consider when it’s easiest to brush mud off your clothes. When mud is wet, it smears and is difficult to remove. However, when it’s dry, it brushes off easily. The same principle applies to earwax—it’s best to brush it off after it has dried. Most people wear their hearing aids all day and remove them at night. Therefore, the ideal time to clean your hearing aids is in the morning after the earwax has had a chance to dry overnight.
Most modern hearing aids are equipped with an earwax filter or wax guard system in the part that fits into the ear canal. These earwax filters should be brushed every morning before wearing the hearing aids. Additionally, these earwax filters need to be changed periodically. Various hearing aid manufacturers use different earwax filter designs, but they are generally easy to use and effective. For a selection of brand-specific hearing aid wax guards and filters, visit our wax guard category.
Moisture is detrimental to any electronic device, and hearing aids are no exception. Since our bodies are composed of approximately 50-60% moisture, wearing hearing aids exposes them to body heat, humidity, sweat, and various chemicals. To ensure optimal performance, it is crucial to keep hearing aids clean and dry. Moisture can severely damage electronic components, including those in hearing aids.
To ensure your hearing aids remain in good working condition, it’s essential to keep them clean and dry. Wipe off any sweat from your hearing aids after being outdoors or, if possible, avoid wearing them when you expect to sweat heavily. Avoid swimming, showering, using hot tubs, or going on water slides while wearing hearing aids. Accidents can happen, such as forgetting to remove your hearing aids before a shower. If this occurs, immediately remove your hearing aids, take out the battery, wipe them thoroughly, and place them in a dry area. After allowing them to dry overnight, insert a fresh battery and check their functionality. Hopefully, no damage will have occurred.
Most modern hearing aids are designed to be water or moisture-resistant. This means they can function after brief exposure to small amounts of moisture. However, water-resistant does not mean waterproof. Prolonged or excessive exposure to moisture will damage any hearing aid.
To aid in drying hearing aids, there are specific accessories available, including active and passive hearing aid dryers. These tools are essential in maintaining the dryness and functionality of your hearing aids.
Hearing aids, like any electronic device, can experience wear and tear or physical damage from incidents such as dropping or crushing. Components such as buttons, switches, dials, ear hooks, microphones, and receivers (speakers) can wear out over time due to regular use. When this happens, the best course of action is to have your hearing aid professionally repaired. If your hearing aid is still under warranty, the ideal option is to send it back to the original manufacturer for repair.
In addition to keeping your hearing aids and their batteries clean and dry, here are a few more tips to help reduce repairs and extend their lifespan:
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