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Frequently Asked Questions (FAQ)

About Us

Hears Hearing & Hearables is both an online store and small private audiology clinic located in Minnesota. Created by Kim Fishman, Hears Hearing & Hearables strives to help people locally and across the U.S. by offering accessibility and transparency. 

Our community-focused private audiology practice offers a multifaceted approach to hearing healthcare. This includes medical diagnosis and monitoring of hearing loss, rehabilitative components, dispensing hearing aids and assistive devices, social and aural therapy, auditory processing therapy, noise protection, and prevention of further hearing loss.

At our Hearing Clinic, we go above and beyond Best Practices to ensure that our clients are not just hearing but also happy. We understand the unique challenges people face with hearing loss and strive to provide personalized solutions that bring joy and youthful hearing. We offer many products and solutions that are individualized for you.

Located in the west metro of the Twin Cities, our clinic, owned by licensed audiologist Kim Fishman, helps individuals discover a sound they love and an affordable product. This not only brightens their world but also provides a more youthful hearing experience, fostering lasting friendships.

Our store operates on a membership basis, allowing us to secure competitive pricing for hearing healthcare and services. While membership is not mandatory for shopping, joining offers discounts and additional perks. Check out more information on membership and feel free to ask any questions you may have.

Yes, all the products available in our clinic are listed on our website. These products have been carefully selected for general use and safety for our patients. If you don’t find a specific product on our list, let us know, and we’ll share our thoughts on it, along with pricing.

Absolutely. All the products in our clinic, as well as on our website, are chosen with care to ensure they do not harm your hearing when used properly. We prioritize the well-being of our patients and their pocketbooks.

Explore our website, visit our coffeehouse-style clinic, or reach out to us with any questions. Hearing loss does matter, and we are here to meet your hearing needs today!

About Our Membership Program

  • Any customer of Hears Hearing & Hearables in the United States aged 18 and older may apply.
  • Follow this link to learn more about the program and become a member:
    • https://hearshearingandhearables.com/membership/
  • A valid email address, name, birth date, and additional information may be required.

We offer two different membership options: 

  • General Membership
    • 25$ for one year of membership including perks and discounts
    • Membership does not auto renew. If you do not renew, any points accrued will be lost.
  • 5 Year Membership
    • 100$ for five years of membership including perks and discounts
    • Membership does not auto renew. If you do not renew, any points accrued will be lost.
  • Program members can earn points for purchases of qualifying products and services.
  • Receive discounted pricing, exclusive deals, and promotions.
  • Enjoy free standard USPS shipping based on membership type.
  • Contribute to the online forum on Facebook.
  • Get a 5% discount on Network Provider’s services (unless offered a different promotion).
  • Sell gently used equipment through the Hears Hearing & Hearables Consignment Store with team approval.

About Our Consignment Store

All our consignment products are professionally checked and tested. We run them in a test box for analysis and share that information with you.

We clean and sterilize all products using a UV-C sterilization oven. Hearing aids are programmed to a mild-moderate hearing loss, and the receivers are also sterilized to ensure they are in working order.

Yes, the tips or domes at the end of the receivers or tubing are new. Additionally, we provide a small free assortment of tips/domes with the hearing aid receiver or tubing.

Consignment products are mostly non-refundable. However, we are willing to work with you and worst comes to worst we can turn around and help you sell your hearing aids.

Used products not only help the environment by recycling working items but also offer an affordable option for those who want quality without the high cost. Our consignment store combines accessibility and affordability.

To sell consignment items, you must be a member of our store. Membership is not expensive. The percentage we collect from the final sales price depends on the product’s value, ranging from $150 for items under $400 to 35% for products over $400, and 30% for products over $3000.

Becoming a member helps support our mission to offer competitive and transparent pricing on hearing aids and hearing products. Members are rewarded with special perks – like selling on our consignment store!

Yes, at any time, you can request your product back if it has not yet sold. You will be responsible for the cost of shipping your product back to you.

If you have questions about a product in our consignment store, we prefer you to reach out via email to [email protected] or via the contact form. We are here to help and will respond promptly to your inquiries.

We recommend taking the used hearing aid to a licensed hearing professional for adjustments. If you are in Minnesota, we are happy to assist, and we can also help you find a licensed professional near your location.

Yes we charge for services sold separately and the hearing health care provider near you will also charge for their time.

About Our Hearing Aid Repair Service

Please visit our website and follow the instructions on our Repair Services page. You can fill out the repair request form, print the confirmation, and send it along with your hearing aid to our address.

Upon receiving your hearing aid, we conduct a meticulous inspection, checking for visible issues and cleaning the device to remove wax, debris, and moisture. We also verify the serial number to determine if the device is under manufacturer warranty.

We value your input. When filling out the repair request form, provide detailed information about the problems you’re facing with your hearing aid. This helps us tailor our approach to address your specific concerns.

Objective Testing involves using a test box to assess the performance of hearing aids still producing sound. This step allows us to identify issues not immediately apparent, ensuring a comprehensive diagnosis. The test box helps evaluate amplification, distortion, battery drain, attack and release times, microphone health, and overall output.

While our in-house lab can handle many repairs, for more complex issues, we collaborate with a specialized lab in Hopkins, MN. This partnership allows us to address a broader range of problems, ensuring your hearing aids receive the best possible care.

Yes, common issues such as wax blockage, microphone debris, and moisture damage are addressed during the repair process. If a new part is needed, we cover costs for components under $50. For more expensive parts, additional costs may be included in the overall repair expenses.

We maintain transparent communication throughout the repair process. If your device needs to be sent to the manufacturer, we’ll notify you of potential extra costs. The decision to proceed with additional expenses rests with you, and if you choose otherwise, we’ll return the hearing aid without repair and refund you minus $40 for the time invested.

In some instances, high repair costs may lead to exploring alternatives. We offer consignment hearing aids in working condition as a cost-effective solution. Repair warranties vary based on associated costs.

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