Professional guidance and support for you. This is a service we offer online customers for a affordable fee. Click your requested service to begin. Please note, some services are state specific.
We are excited to announce a new option for those seeking immediate and accessible assistance with their hearing health care needs. This innovative service connects you directly with licensed audiologists and hearing dispensers, providing you with expert advice independent of any manufacturer influence. There is also a less costly option to talk to customer service. All the calls are video calls.
You may talk to an Audiologist, a hearing care dispenser or our trained customer service people.
An audiologist is a healthcare professional specializing in identifying, diagnosing, and treating hearing and balance disorders. Audiologists hold advanced degrees and are licensed to provide a comprehensive range of hearing care services, from hearing tests to the fitting and management of hearing aids.
A hearing dispenser, also known as a hearing instrument specialist, is trained and licensed to conduct hearing tests, fit and adjust hearing aids, and provide follow-up care and support. They focus on the practical aspects of hearing aid technology and user education.
Certain hearing health topics require the expertise of licensed professionals in your state. In such cases, you might be directed to the appropriate licensed audiologist or hearing dispenser. Other general inquiries can be addressed by any professional on our platform. We thank you for your patients as we build out the network of professional support.
Our online platform offers comprehensive professional hearing health care services to meet a wide range of needs. You can get expert advice on selecting and evaluating hearing aids, learn how to use and maintain them, and receive assistance with Bluetooth connections and app support. Our professionals can review and explain your diagnostic tests, provide aural rehabilitation, offer tips for enjoying music with hearing aids, and give tinnitus support. Additionally, we offer guidance on custom ear protection and hearing loss prevention. With these services, you can improve your hearing and quality of life through our convenient and personalized online platform.
For general questions or assistance, our customer service team is available to help. If you prefer to speak with someone directly, there is a cost for these consultations. Additionally, professionals on our platform may offer their services offline at their physical locations.
For non-urgent inquiries, you can use our contact form to reach out for help. We strive to respond within 24 hours, excluding weekends and holidays.
We appreciate you trying out this new platform and look forward to providing you with exceptional hearing health care support.
A help session is a live, one-on-one screenshare interaction between you and the customer service or professional. These sessions allow you to work together in real-time, sharing images or documents need to be seen.
Help sessions are priced* by a 10 minute block. You may buy more block times or find out from your professional their fees for service off the platform
Choose what you need help with, choose a provider and then a calendar time. Then pay with a credit card.
*Note: We are sorry we have to charge credit card processing fees.
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