At our clinic and our store, we believe every person deserves access to the tools that help them hear better. For many, this doesn’t just mean hearing aids—it also includes chargers, TV streamers, remote microphones, and other accessories that make hearing in daily life possible.
To keep these items affordable, we partner directly with vendors to obtain the best possible prices for our online warehouse. This allows us to pass those savings on to patients and make sure they have access to the products they need without unnecessary markups.
Unfortunately, recent changes in how some vendors allow clinics to purchase have made this more difficult. Certain vendors now require clinics to purchase a minimum number of hearing aids each month in order to qualify for fair accessory pricing. This approach doesn’t put patients first. Instead, it favors large-volume sellers while making it harder for smaller, patient-focused clinics to offer fair prices on accessories. For patients, this can mean higher costs and fewer options.
We also know that patients often compare us to large manufacturer-owned online outlets, such as Hear.com and others. While those businesses may advertise lower sticker prices, what they don’t offer is the service that comes with a small, independent practice like ours. When you order from us, you’re not just buying a product, you’re receiving expedited shipping, dedicated customer service, education, troubleshooting support, and follow-up care from people who know you and understand hearing care.
So, what should we tell patients when they ask why they might spend $40 more with us? We tell them the truth: that extra $40 supports a small business committed to your hearing health, not just a transaction. It ensures you have a partner to call when something doesn’t work, when you need advice on how to connect a device, or when you simply want to understand your options. That kind of service isn’t included in the “low-cost” manufacturer-owned online model.
We remain committed to transparency, fairness, and patient-first care. Supporting small, independent providers means keeping choice, service, and real advocacy in hearing health care alive.
Call to Action:
Thank you for supporting small businesses like ours that put patients first. If you’re looking for ways to save while still receiving personalized service, explore our membership program—it offers better pricing, discounts, and exclusive benefits designed to make hearing care more affordable without sacrificing the care you deserve.
Thank you for reading and please let us know if you need anything. We are standing guard to help, most of the time (holidays and weekends we have a slower response time)
