It’s with a heavy heart that we announce the closing of our Oticon account. Oticon, a well-known hearing aid manufacturer, has a strict policy against posting prices or selling their products online. For us, this lack of transparency doesn’t align with our values. We believe it’s essential to help people access the products they need, especially in urgent situations like when you’re traveling and forget your charger.
While we complied with their rules the first two times our account was closed, the third time, which was over selling just one charger online, pushed us to make a difficult decision. I chose to let our account stay closed because we simply can’t support a company that operates in a way we believe is unethical. Consumers deserve to know prices upfront.
Adding to the frustration, there’s a company that sells products online and Oticon is not able to shut this account down. We did a little research and seems they are from England operating through an Oticon account in England while drop shipping from Florida, enabling them to price gouge with no competition. Unfortunately, this leaves many patients, including ours, at a disadvantage.
Because our Oticon account is closed, we’re no longer able to send in hearing aids for repair, order supplies, and accessories (including chargers), or provide the Oticon-specific lithium-ion batteries, which go bad over time. We are now referring our Oticon patients to local providers for support.
This decision wasn’t easy, and it’s hard to say goodbye to both the account and our patients who rely on these products. If you feel this situation is unjust, I encourage you to reach out to Oticon’s customer service or connect with them on LinkedIn. Your voice can help make a difference. Thank you for your understanding and support. We’re truly sorry we can’t help more at this time.
Sincerely,
Kim Fishman
Hears to U, Hearing & Hearables
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